This Privacy Policy explains how InfinityCards collects, uses and protects your personal data when you visit our website, request a quote or sample, place an order, or use our design services. We are committed to handling your information responsibly and in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who We Are
This website is operated by InfinityCards, 13a Duke Street, Southport, PR8 1LS, United Kingdom. We are the “data controller” responsible for your personal data. If you have any questions about this policy or how we handle your information, please contact us at [email protected].
1. Information We Collect
We only collect information we genuinely need to respond to you and fulfil your order. Depending on how you use the site, this may include:
- Contact details — your name, company name, email address and phone number when you request a quote, ask for a free sample, submit a contact form or start a design brief.
- Order and delivery details — the billing and shipping address and order information needed to produce and send your cards.
- Project information — the artwork, files, brief details and messages you share with us so we can design and print your cards.
- Account details — if you create an account, your login email and a securely hashed password.
- Usage data — anonymised analytics about how our site is used (see our Cookie Policy).
2. How We Use Your Information
We use the information we collect to:
- respond to your enquiries, quotes and sample requests;
- design, produce, package and deliver your order;
- manage your account and the design proofing process;
- send you order updates and, where relevant, follow up on a quote or sample you requested;
- improve our website and services; and
- meet our legal and accounting obligations.
3. Our Legal Basis
Under UK data protection law, we rely on the following legal bases:
- Contract — to process your order and provide the services you have asked for.
- Legitimate interests — to respond to enquiries, follow up on quotes and samples, and improve our services, in a way that respects your rights.
- Consent — for non-essential analytics and marketing cookies, which you can accept or reject via our cookie banner.
- Legal obligation — to keep records required by law, such as for tax and accounting.
4. Sharing Your Information
We do not sell your personal data. We only share it with trusted parties who help us run our business, and only to the extent needed, including:
- print production and finishing partners who help fulfil your order;
- couriers and postal services to deliver your cards;
- secure hosting, cloud storage and email providers that operate our website and communications;
- professional advisers and authorities where we are required to do so by law.
Where any provider processes data outside the UK, we take steps to ensure your data remains protected by appropriate safeguards.
5. How Long We Keep It
We keep your personal data only for as long as necessary for the purposes described above — for example, for the life of your project and any ongoing relationship, and for as long as we are required to keep records for legal and accounting purposes. When data is no longer needed, we securely delete or anonymise it.
6. How We Protect Your Data
We use appropriate technical and organisational measures to keep your information safe, including encrypted connections, secure cloud storage, hashed passwords and restricted access to personal data. No system is completely secure, but we take the protection of your data seriously.
7. Your Rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to delete your data in certain circumstances;
- object to or restrict how we use your data;
- ask for a copy of your data in a portable format; and
- withdraw consent at any time where we rely on consent.
To exercise any of these rights, please email us at [email protected]. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.
8. Cookies
Our website uses cookies and similar technologies. For full details of what we use and how you can control them, please see our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
- Email: [email protected]
- Address: 13a Duke Street, Southport, PR8 1LS, United Kingdom